Privacy Policy

HN Construction & Remodeling is a home construction and remodeling company serving Austin, TX, Dallas, TX and the surrounding Texas metros. This policy applies to our website, hnconstructiontx.com, and to information you provide when you request a quote, book an estimate, or otherwise contact us.

Information you give us. When you submit our quote or estimate-booking form, or contact us by phone or email, we may collect:

• Your name
• Your phone number
• Your email address
• Your project or property address
• The service you are interested in and your service area
• Details about your project that you choose to share
• Your requested estimate appointment date and time

Information collected automatically. Like most websites, we automatically collect certain technical information when you visit, such as your device and browser type, approximate location, the pages you view, and how you arrived at our site. This is collected through cookies and similar technologies (see below).

We use the information we collect to:

• Respond to your inquiries and requests
• Schedule, confirm, and follow up on your free on-site estimate appointment
• Prepare and provide quotes and perform the services you request
• Send you appointment confirmations and related communications
• Operate, maintain, and improve our website
• Measure the performance of our advertising and understand how visitors use our site
• Comply with our legal obligations and enforce our agreements

HN Construction & Remodeling offers a text messaging (SMS) program to make it easy to schedule and confirm your free estimate and to answer your questions. This is a customer-care and transactional program. It is conversational, so the number of messages you receive will vary depending on your interaction with us.

How you opt in: You provide your consent to receive text messages when you submit your phone number on our estimate-booking or quote request form on hnconstructiontx.com and agree to be contacted by text, or when you verbally provide your phone number and agree to be contacted by text during a phone call or in person. You must be at least 18 years old (or the age of majority in your state) to opt in. By providing your mobile number, you confirm that you are the account holder or have the account holder's permission to enroll that number. Consent to receive text messages is not a condition of purchasing any product or service from us.

Messages you will receive: After you opt in, we may send you text messages such as:

• Confirmations of your scheduled estimate or service appointment
• Reminders about upcoming appointments
• Replies and follow-ups to your inquiries about scheduling, quotes, and your project
• Occasional questions we need answered to complete or update your booking

Message frequency and cost: Message frequency varies and is based on your conversation with us. Message and data rates may apply, depending on your mobile carrier and plan. HN Construction & Remodeling does not charge you for the text messages themselves. Carriers are not liable for delayed or undelivered messages.

How to opt out: You can cancel the SMS program at any time by replying STOP to any text message you receive from us. After you send STOP, we will send you one final message to confirm that you have been unsubscribed, and you will no longer receive text messages from us. If you would like to rejoin, you can opt in again using the methods described above. For help, reply HELP to any message, or contact us at (512) 956-8583 or hnconstructiontexas@gmail.com.

We treat your mobile phone number and your text messaging consent as private information. We do not sell it, and we do not share it with third parties or affiliates for their own marketing.

We use cookies and similar technologies to make our site work, to understand site traffic, and to measure our advertising. This includes Google Ads and Google’s tag (gtag.js), which helps us understand which ads lead to inquiries.

You can control cookies through your browser settings, and you can manage ad personalization through Google Ads Settings. Disabling cookies may affect how parts of the site function.

We do not sell your personal information. We share it only as needed to run our business, with:

• Service providers that help us operate — including our website host (Vercel), our email delivery provider (Resend), and our advertising and measurement provider (Google). These providers may only use your information to perform services for us.
• Legal and safety reasons — when required by law, to respond to legal process, or to protect the rights, property, or safety of our company, our customers, or others.
• Business transfers — in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We keep your information for as long as needed to respond to your request, provide our services, and maintain business and financial records, and as required by law. When it is no longer needed, we take reasonable steps to delete or de-identify it.

We take reasonable and appropriate measures to protect the personal information you share with us, including your phone number and messaging consent. Our safeguards include:

• Encryption in transit: Our website is served over HTTPS, and information you submit through our forms is protected using industry-standard TLS encryption while it travels between your device and us.
• Limited access: Access to your personal information is restricted to authorized personnel who need it to schedule appointments, respond to your inquiries, or provide our services.
• Vetted service providers: We use reputable, established service providers (such as our website host, form provider, and text messaging platform) to help operate our program, and we only work with providers that maintain appropriate security practices.
• Secure hosting: Your information is stored with secure, professionally managed hosting and messaging platforms rather than on unsecured personal devices.
• Data minimization: We collect only the information we need to serve you, and we do not store payment card numbers or other unnecessary sensitive data on our website.
• Prompt handling: We respond to opt-out requests and inquiries promptly, and we retain your information only as long as needed to provide our services or as required by law.

No method of transmission over the internet or method of electronic storage is completely secure. While we work to protect your personal information using the measures described above, we cannot guarantee absolute security. If you have any questions about how we protect your information, please contact us at (512) 956-8583 or hnconstructiontexas@gmail.com.

You may, at any time:

• Ask us what personal information we hold about you, and request a copy
• Ask us to correct or update your information
• Ask us to delete your information, subject to our legal and record-keeping obligations
• Opt out of marketing communications by replying with “unsubscribe” or contacting us directly

To exercise any of these choices, contact us using the details below. Depending on where you live, you may have additional rights under applicable law; we honor those rights where they apply.

Our website is intended for adults and is not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.

Our site may link to third-party websites we do not control. This policy does not apply to those sites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policy of any site you visit.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Your continued use of our website after changes take effect means you accept the updated policy.

If you have questions about this Privacy Policy or how we handle your information, please contact us:

HN Construction & Remodeling
Email: hnconstructiontexas@gmail.com
Phone: (512) 956-8583
Serving Austin, TX and Dallas, TX and surrounding areas

Looking for our terms of use? See our Terms & Conditions.